Covid-19 – our commitment to safety and wellbeing
At DMC Healthcare, our first priority is always the safety of patients and colleagues and we fully understand the increasing anxiety and concern caused by the Coronavirus outbreak.
These are unprecedented times, but we would like to reassure you that we are, at all points, following the relevant government/NHS guidance as it develops.
Access to our general practice sites will continue, with many patients having phone or online video consultations. Our underlying strategy to innovate and use technology is enabling us to continue with working to support our staff and patients.
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Welcome to our Quality Account for 2020/21. This document provides an overview of the quality of the services we provided over the past twelve months and identifies our priorities for quality improvement during the coming year. Whilst the document provides a lookback over the services, we provided in the last year, it would not have been possible without the hard work, dedication and commitment made by our amazing staff during a year like no other and this report reflects our staff challenges who remained focus and continued to come up with ways to improve and grow in providing services, the safest way possible, for our patients.
We acknowledge that our most important resource is our staff and developing a caring, high quality service requires the right culture within an organisation. Proactive engagement with our staff and patients is vital to help us understand the issues and allows us the opportunity to apply sustainable improvements. At DMC, we understand the importance of obtaining patient feedback to help us continuously improve quality of care and experience for our patients. We use patient feedback across our services in a collaborative way and continuously strive to share and implement learning.
“Always had a good experience here, the staff are very friendly. Always thought the receptionists do a great job under a lot of pressure and are always kind and considerate.”
“Reception and mental health team have been so helpful and kind when I need to talk. They have supported me and guided me to the help I needed.”
“I’ve had a positive experience with this place recently. A person really went out of their way and I won’t forget kindness like that.”
“My experience with the Doctor and the reception staff was always brilliant, which is why I am giving them a heartfelt 5 stars.”
“I’ve had more help in one month of joining this practice than I ever did at my old doctors, polite, helpful doctors with no palming off tablets to me, genuine help, thank you.”
“Doctor is an exceptionally lovely man, he has reassured me and I feel a lot less anxious. It is lovely that you called and thank you for all your help.”