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AI Note-Taking – FAQs

At DMC Healthcare, we may use Artificial Intelligence (AI) to help our clinicians write notes during your appointment. This helps them spend more time focusing on you and your care.

1. What is AI note-taking?

It is a tool that helps your clinician write notes and letters about your appointment, giving them more time to focus on you.

2. How does it work?

The tool listens to your conversation and creates draft notes. Your clinician checks the notes before saving them to your medical record.

3. Does AI make decisions about my care?

No. Your clinician is always responsible for your care and treatment.

4. Can I say no?

Yes. Your clinician will let you know if AI is being used. You can say no at any time, and your care will not be affected.

5. Is my appointment recorded?

The tool temporarily uses sound from your conversation to create notes. The audio is deleted after it has been processed.

6. Is my personal information safe?

We take steps to keep your information safe and confidential. Your information is protected under UK data protection laws.

Have more questions?

If you have any questions or concerns about AI note-taking, please speak to your clinician.

For more information about how we use and protect your personal information, please read our Patient Privacy Notice.

About Us

DMC Healthcare is a leading independent community-based provider of consultant-led endoscopy, dermatology, radiology reporting and community services to the NHS, firmly rooted in the NHS for nearly 55 years.

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Registered in England: 06745192

Registered at: 60 Chadwick Road, Peckham, London, SE15 4PU

Clinical Effectiveness

Clinical effectiveness means ensuring that all aspects of service delivery are designed to provide the best outcomes for patients. This is achieved by ensuring that the right care is delivered to the right person at the right time they are in need and in the correct setting.

Information

A patient’s information should always be up to date and correct on any systems used. It should also be confidential through correct storage and management of data.

Risk Management

Risk Management involves having robust systems in place to understand, monitor and minimise the risks to patients and staff and to learn from mistakes. When things go wrong in the delivery of care, our staff teams should feel safe admitting it and be able to learn and share what they have learnt, which embeds change in practice.

Patient & Public Involvement

Communication with patients and the public is essential to gain insight on the quality of care we deliver, and any possible problems that can result. Public involvement is equally as important to ensure that patient and public feedback is used to improve services into day-to-day practice for better patient outcomes.

Education & Training

This encompasses the provision of appropriate support to enable staff to be competent in doing their jobs and to develop their skills so that they are up to date. Professional development needs to continue through lifelong learning.

Staff Management

This ensures the organisation recruits highly skilled staff and aligns them with the correct job roles. Staff are supported in professional development and to gain and improve their skills.

Audit

The aim of the audit process is to ensure that clinical practice is continuously monitored and that deficiencies in relation to set standards of care are remedied. Research goes alongside audits to pioneer best practice improvements.