DMC Healthcare acts as an ambassador of equality as the organisation strongly believes in treating people fairly with respect and dignity and in valuing diversity both as a health service provider and as an employer.

We take pride in ensuring that their services are accessible to all people and will take necessary adjustments in line with patient and staff needs.

DMC Healthcare conform to the Accessible Information Standard to ensure that people who have a disability, impairment or sensory loss can access and understand any information or communication support they need.

All services across DMC Healthcare ensure that service users can access and understand the information they are given. This is inclusive of making arrangements for information to be converted into a different format such as braille, easy read or via email

We will also assist in supporting people with communication needs, such as support from a British Sign Language (BSL) interpreter, deafblind interpreter or an advocate.

DMC will ensure that:

  • Service users are asked if they have any communication or information needs and will make reasonable adjustments to meet those needs.
  • All requirements are recorded clearly and are flagged appropriately in the service user’s file.
  • Information is shared about service user requirements with other providers where they have the consent to do so.
  • The necessary steps are taken to satisfy that individuals receive information which they can assess and understand.
  • Leaflets are provided in a large font.
  • There is promotion of the induction loop system and will continually provide staff with training.
  • Signage is clear and non-obstructive.
  • Allow guide dogs where possible or other assistance dogs into buildings.
  • Allow disabled patients to make appointments by other methods such as, text messaging and email.
  • DMC Healthcare undertake annual facilities checks to ensure that the environment is accessible to all patients

DMC is committed to equal opportunities in employment and service delivery and have adopted the same Workforce Race Equality Standards that the CQC measures providers against.

DMC Healthcare aims to create an environment for all service users and employees to receive dignity and respect with a zero tolerance approach to any form of prejudice.

Clinical Effectiveness

Clinical effectiveness means ensuring that all aspects of service delivery are designed to provide the best outcomes for patients. This is achieved by ensuring that the right care is delivered to the right person at the right time they are in need and in the correct setting.


A patient’s information should always be up to date and correct on any systems used. It should also be confidential through correct storage and management of data.

Risk Management

Risk Management involves having robust systems in place to understand, monitor and minimise the risks to patients and staff and to learn from mistakes. When things go wrong in the delivery of care, our staff teams should feel safe admitting it and be able to learn and share what they have learnt, which embeds change in practice.

Patient & Public Involvement

Communication with patients and the public is essential to gain insight on the quality of care we deliver, and any possible problems that can result. Public involvement is equally as important to ensure that patient and public feedback is used to improve services into day-to-day practice for better patient outcomes.

Education & Training

This encompasses the provision of appropriate support to enable staff to be competent in doing their jobs and to develop their skills so that they are up to date. Professional development needs to continue through lifelong learning.

Staff Management

This ensures the organisation recruits highly skilled staff and aligns them with the correct job roles. Staff are supported in professional development and to gain and improve their skills.


The aim of the audit process is to ensure that clinical practice is continuously monitored and that deficiencies in relation to set standards of care are remedied. Research goes alongside audits to pioneer best practice improvements.