Clinical Effectiveness

Clinical effectiveness means ensuring that all aspects of service delivery are designed to provide the best outcomes for patients. This is achieved by ensuring that the right care is delivered to the right person at the right time they are in need and in the correct setting.

Information

A patient’s information should always be up to date and correct on any systems used. It should also be confidential through correct storage and management of data.

Risk Management

Risk Management involves having robust systems in place to understand, monitor and minimise the risks to patients and staff and to learn from mistakes. When things go wrong in the delivery of care, our staff teams should feel safe admitting it and be able to learn and share what they have learnt, which embeds change in practice.

Patient & Public Involvement

Communication with patients and the public is essential to gain insight on the quality of care we deliver, and any possible problems that can result. Public involvement is equally as important to ensure that patient and public feedback is used to improve services into day-to-day practice for better patient outcomes.

Education & Training

This encompasses the provision of appropriate support to enable staff to be competent in doing their jobs and to develop their skills so that they are up to date. Professional development needs to continue through lifelong learning.

Staff Management

This ensures the organisation recruits highly skilled staff and aligns them with the correct job roles. Staff are supported in professional development and to gain and improve their skills.

Audit

The aim of the audit process is to ensure that clinical practice is continuously monitored and that deficiencies in relation to set standards of care are remedied. Research goes alongside audits to pioneer best practice improvements.

Primary care

DMC Healthcare is a prominent provider of primary care services to the NHS, operating GP surgeries, walk-in centres and a mobile medical unit across London and Southeast England, offering an abundance of exciting new experiences within a cohesive and friendly environment.

We offer patients a full range of NHS primary care services, including extended opening hours and support. All our services are fully CQC compliant and we apply robust clinical governance standards.

Evidence tells us that team-based care, where a range of professionals work together to provide proactive, person-centred care, can support improved access, more efficient co-ordination and improved continuity, if implemented effectively. We are continually reshaping our workforce to include a range of allied health care professionals such as community psychiatric nurses and pharmacists.

Support Services

DMC has several departments focused on delivering excellent healthcare to our customers and patients. Departments comprise of Business Development, IT, HR, Sales, Marketing, Estates, Finance, Legal and Clinical, with an open communication stream between the various service teams. 

DMC’s core approach to improving patient care is supported by continual innovations, strong governance policies, teamwork, problem-solving, investing in education and training.