How do I feedback or make a complaint about my DMC experience?
DMC are passionate about patient care and improving our community dermatology service, MSK and Endoscopy services, but sometimes things can go wrong. If you are unhappy with your care or the service you have received, it is important to let us know so we can improve.
There are a few ways to tell us what you think;
+ HCA survey
+ Friends and Family test
+ Website to call DMC clinics directly
Giving feedback Health Care Assistants will offer each patient an electronic survey to complete within their app0intment.
This feedback is shared with CCGs and helps us improve the quality of our care.
In addition to this, patients can share good or bad feedback through the Friends and Family Test. A text SMS message is automatically sent to each patient after their appointment.
Most problems can be dealt with at this stage but, in some cases, you may feel more comfortable speaking to someone directly involved in your care. Please call the clinic which you were treated, where you will find the direct telephone numbers for clinics here: https://dmchealthcare.co.uk/clinics/
Alternatively you may want to send an email to DMC.firstname.lastname@example.org outlining your experience, the DMC clinic of your treatment and the best contact details and times to discuss further.
+ Your email will be acknowledged within 3 days.
+ Please allow 25 days for DMC to respond.