Covid-19 – our commitment to safety and wellbeing
At DMC Healthcare, our first priority is always the safety of patients and colleagues and we fully understand the increasing anxiety and concern caused by the Coronavirus outbreak.
These are unprecedented times, but we would like to reassure you that we are, at all points, following the relevant government/NHS guidance as it develops.
Access to our general practice sites will continue, with the majority of patient contact through telephone and video clinical triage. Our underlying strategy to innovate and use technology is enabling us to continue with work to support our staff and patients.
Have a question?
Thank you so much for your patience and understanding.
A quick service update and reassure you that we are still here to help you during this difficult time.
Considering the ongoing situation relating to COVID-19, and the advice issued by the Prime Minster yesterday 23/03/20 we have taken the decision to close our calls centres temporarily. This is to ensure the safety of our staff.
This will be with immediate effect from 24/03/2020. We also would like to reassure you that we are taking steps to contact patients.We ask that you email contact us via email for any urgent enquires: firstname.lastname@example.org
The health, safety and wellbeing of our Staff and Patients during this time is our priority.
We are not currently offering Face to Face appointments, but we will be in contact with you to arrange alternative solutions.
For further health information please go to https://111.nhs.uk/covid-19
Thank you for your support during these exceptional circumstances.
It is our people who make DMC Healthcare what it is today, and we are extremely proud of the achievements of our staff. We are an equal opportunities employer, providing medical training programmes for GP trainees and medical students, nurses and healthcare assistants.
“Easy to deal with, helpful with SMS reminders, pleasant attitude and clean, modern interior.
Haven’t has such a good doctors’ surgery since I was a kid. I’m going back tomorrow and
actually looking forward to it.”
She was amazing – she made me feel like a person being listened to and offered support and recommendations after listening to all my concerns, which is something that is rare with stretched and under pressure public services these days.
“I would like to say a huge thank you for being so assertive in my care regarding my ‘asthma’
complaint. Thanks to your advice, fast thinking and cover letter I was diagnosed at KCH with
anaemia and a pulmonary embolism in my lung.”
“Excellent surgery, good team work and doctors are fast thinking. Thank you for a trusted
service every time.”
“Great service. Friendly and reasonable wait time.”
“This GP has worked tirelessly to get me onto the right treatment for an ongoing physical health condition, she has ensured I have the right support and ongoing care and also access to further information if I need it.”