Whether you are looking for information, wishing to provide feedback or make a complaint, our team always loves hearing from patients and are ready to help.
You can call us
0207 635 1012
Local charges apply.
Lines open from 9.00am and 5.30pm,
Monday to Friday (excluding public holidays).
Or write to us
DMC Healthcare Ltd.
60 Chadwick Road
We are continually striving to provide high quality service to all of our current and future patients and customers. We’d love to hear about your experience – good and bad – of using our services so we can improve what we do.
Please take a minute to send us your feedback using this form and we’ll get back to you as soon as we can.
To find a location, we have provided below a handy map whereby you will find the location name, the service we deliver, the address, telephone number and a link to more information where available.
Clinical effectiveness means ensuring that all aspects of service delivery are designed to provide the best outcomes for patients. This is achieved by ensuring that the right care is delivered to the right person at the right time they are in need and in the correct setting.
A patient’s information should always be up to date and correct on any systems used. It should also be confidential through correct storage and management of data.
Risk Management involves having robust systems in place to understand, monitor and minimise the risks to patients and staff and to learn from mistakes. When things go wrong in the delivery of care, our staff teams should feel safe admitting it and be able to learn and share what they have learnt, which embeds change in practice.
Communication with patients and the public is essential to gain insight on the quality of care we deliver, and any possible problems that can result. Public involvement is equally as important to ensure that patient and public feedback is used to improve services into day-to-day practice for better patient outcomes.
This encompasses the provision of appropriate support to enable staff to be competent in doing their jobs and to develop their skills so that they are up to date. Professional development needs to continue through lifelong learning.
This ensures the organisation recruits highly skilled staff and aligns them with the correct job roles. Staff are supported in professional development and to gain and improve their skills.
The aim of the audit process is to ensure that clinical practice is continuously monitored and that deficiencies in relation to set standards of care are remedied. Research goes alongside audits to pioneer best practice improvements.