Our HR Policies and Procedures Safeguard You.

HR policies are essential in defining the roles and responsibilities of both the employer and the employee, which assists in the growth of cultures of trust, fairness, and inclusiveness. We want our employees to feel supported and inspired in their jobs, and together work with us to forge the company’s values and reputation.

    • Mission Statement

      To create a frictionless patient experience of the highest quality, wherever needed. This is achieved by providing the right environment for employees to serve its stakeholders in a collaborative, effective, and sustainable way.

    • Health & Wellbeing

      A healthy and motivated workforce is integral to achieving better care for our patients. Our health & wellbeing initiatives enables our staff to integrate health & wellbeing into their day-to-day activities.

    • Equality & Diversity

      Our organisation is committed to encouraging equality and diversity among the workforce, and eliminating unlawful discrimination of all members of staff, ensuring full compliance with the Equalities Act 2010.

    • DBS Check

      A pre-employment check through the Disclosure and Barring Service (DBS) is just one of the checks that will be made to look for any prior criminal convictions, in accordance with the Rehabilitation of Offenders Act 1974.

    • Privacy Notice

      We are committed to respecting and protecting your privacy when we deal with your personal information. Our privacy notice gives you details on the information we collect about you, how we protect and use it, and your rights.

    • Flexible Working

      We recognise the importance of supporting employees in finding a work-life balance by providing flexible working options. By doing this, we hope to provide a welcoming and inclusive workplace for everyone.

    • Right to Work

      If you are outside the European Economic Area and don’t already hold a self-gained right to work, we recommend you check the Home Office eligibility requirements before applying.

    • COVID-19

      Our employees remain empowered with digital tools to continue to do their jobs, collaborate and support one another in these turbulent times, and engage with our customers and partners to drive the best outcomes possible.

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Clinical Effectiveness

Clinical effectiveness means ensuring that all aspects of service delivery are designed to provide the best outcomes for patients. This is achieved by ensuring that the right care is delivered to the right person at the right time they are in need and in the correct setting.


A patient’s information should always be up to date and correct on any systems used. It should also be confidential through correct storage and management of data.

Risk Management

Risk Management involves having robust systems in place to understand, monitor and minimise the risks to patients and staff and to learn from mistakes. When things go wrong in the delivery of care, our staff teams should feel safe admitting it and be able to learn and share what they have learnt, which embeds change in practice.

Patient & Public Involvement

Communication with patients and the public is essential to gain insight on the quality of care we deliver, and any possible problems that can result. Public involvement is equally as important to ensure that patient and public feedback is used to improve services into day-to-day practice for better patient outcomes.

Education & Training

This encompasses the provision of appropriate support to enable staff to be competent in doing their jobs and to develop their skills so that they are up to date. Professional development needs to continue through lifelong learning.

Staff Management

This ensures the organisation recruits highly skilled staff and aligns them with the correct job roles. Staff are supported in professional development and to gain and improve their skills.


The aim of the audit process is to ensure that clinical practice is continuously monitored and that deficiencies in relation to set standards of care are remedied. Research goes alongside audits to pioneer best practice improvements.