Our HR Policies and Procedures
Safeguard You.

HR policies are essential in defining the roles and responsibilities of both the employer and the employee, which assists in the growth of cultures of trust, fairness, and inclusiveness. We want our employees to feel supported and inspired in their jobs, and together work with us to forge the company’s values and reputation.

    • Safeguarding

      We encourage freedom of speech and voicing any concerns to contribute towards a positive workplace culture. To safeguard employees and patients, we provide confidential ways to voice concerns through our whistleblowing policy.

    • Equality & Diversity

      Our organisation is committed to encouraging equality and diversity among the workforce, and eliminating unlawful discrimination of all members of staff, ensuring full compliance with the Equalities Act 2010.

    • Flexible Working

      We recognise the importance of supporting employees in finding a work-life balance by providing flexible working options. By doing this, we hope to provide a welcoming and inclusive workplace for everyone.

Like to know more? Email a member of our recruitment team.

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Clinical Effectiveness

Clinical effectiveness means ensuring that all aspects of service delivery are designed to provide the best outcomes for patients. This is achieved by ensuring that the right care is delivered to the right person at the right time they are in need and in the correct setting.


A patient’s information should always be up to date and correct on any systems used. It should also be confidential through correct storage and management of data.

Risk Management

Risk Management involves having robust systems in place to understand, monitor and minimise the risks to patients and staff and to learn from mistakes. When things go wrong in the delivery of care, our staff teams should feel safe admitting it and be able to learn and share what they have learnt, which embeds change in practice.

Patient & Public Involvement

Communication with patients and the public is essential to gain insight on the quality of care we deliver, and any possible problems that can result. Public involvement is equally as important to ensure that patient and public feedback is used to improve services into day-to-day practice for better patient outcomes.

Education & Training

This encompasses the provision of appropriate support to enable staff to be competent in doing their jobs and to develop their skills so that they are up to date. Professional development needs to continue through lifelong learning.

Staff Management

This ensures the organisation recruits highly skilled staff and aligns them with the correct job roles. Staff are supported in professional development and to gain and improve their skills.


The aim of the audit process is to ensure that clinical practice is continuously monitored and that deficiencies in relation to set standards of care are remedied. Research goes alongside audits to pioneer best practice improvements.