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DMC Telederm - our teledermatology app

Welcome to DMC Telederm. We have designed an innovative App to make it easier and faster to capture photographs of a patient’s skin condition for teledermatology referrals. GPs and other healthcare providers will save time in referring dermatology symptoms for diagnosis by one of our specialists.

GP Telederm pack

We have created a GP Telederm pack, which includes an overview of the benefits of using our Telederm service, as well as a User Guide and a single-page handout on how to get started.

Security

We ensure that all patient data is transferred securely. All requests will be made over TLS and all API calls will require an authentication token, which will be provided at the point of logging in. Identification and authentication services are provided by Microsoft Azure. Patient data will be stored on a password protected Azure account. Access to this account is restricted only to members of staff for whom access is necessary. The database containing identifiable information is not accessible from external networks, which means that information from the database will only be accessible via the app and web portal as required.

How it works for patients

Here is a video to inform you of the patient’s journey upon visiting our Picture Taking Clinic within this service.

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Registered at: 60 Chadwick Road, Peckham, London, SE15 4PU

Clinical Effectiveness

Clinical effectiveness means ensuring that all aspects of service delivery are designed to provide the best outcomes for patients. This is achieved by ensuring that the right care is delivered to the right person at the right time they are in need and in the correct setting.

Information

A patient’s information should always be up to date and correct on any systems used. It should also be confidential through correct storage and management of data.

Risk Management

Risk Management involves having robust systems in place to understand, monitor and minimise the risks to patients and staff and to learn from mistakes. When things go wrong in the delivery of care, our staff teams should feel safe admitting it and be able to learn and share what they have learnt, which embeds change in practice.

Patient & Public Involvement

Communication with patients and the public is essential to gain insight on the quality of care we deliver, and any possible problems that can result. Public involvement is equally as important to ensure that patient and public feedback is used to improve services into day-to-day practice for better patient outcomes.

Education & Training

This encompasses the provision of appropriate support to enable staff to be competent in doing their jobs and to develop their skills so that they are up to date. Professional development needs to continue through lifelong learning.

Staff Management

This ensures the organisation recruits highly skilled staff and aligns them with the correct job roles. Staff are supported in professional development and to gain and improve their skills.

Audit

The aim of the audit process is to ensure that clinical practice is continuously monitored and that deficiencies in relation to set standards of care are remedied. Research goes alongside audits to pioneer best practice improvements.