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Consultant-Led ENT and Audiology Care, Seamlessly Delivered

Our integrated Ear, Nose and Throat (ENT) and Audiology services are fully consultant-led and aligned with NHS standards. Our scalable, smart solutions improve patient outcomes, support RTT recovery, and help reduce backlogs. Designed to give commissioners confidence, our pathways offer end-to-end clinical services overseen by NHS-substantive consultants, ensuring continuity, governance, and patient-centred care at every stage.

30%

Average Discharge Rate

2

Weeks Fastest Mobilisation

11%

Average DNA Rate

94%

Patient Recommendation Score

92%

Patients Satisfaction Score

Our Clinical Leads

Dr Vikas

Mr Vikas Acharya

ENT Clinical Lead

Consultant Rhinologist, Facial Plastic and ENT Surgeon, University College London Hospitals

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James Harrison

James Harrison

Audiology Lead

Deputy Head of Audiology, Sherwood Forest Hospitals

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Multiple Delivery Models, One Trusted Partner

Value-based care, built around you and your patients, never one-size-fits-all.

Consultant-Led Models

Delivered by NHS-substantive staff, ensuring clinical oversight, continuity, and quality.

Strong Governance & Patients Outcomes

Compliant with national and local NHS standards.

Value-Based healthcare

Efficient, transparent delivery that supports commissioner budgets.

Flexible Service Models

Tailored to meet system priorities and patient pathways.

Comprehensive Case Acceptance

All cases, including complex ones, are managed based on clinical need.

7-day operations

Responsive scheduling and extended access.

Multidisciplinary teams

Including NHS-experienced consultants, nurses, and operational staff.

Digitally enabled

Ready for full digital integration, including e-RS, shared systems and scalable infrastructure.

Complete Pathway Ownership

Our ENT and Audiology services are consultant-led and built to manage both general and subspecialty pathways. Delivered face-to-face or virtually, we integrate with NHS systems to ensure safe, timely care across the full pathway.

Admin & Validation

Referral processing, booking, triage coordination, PTL management, attendance tracking, and patient communications across the full pathway.

Outpatients & Remote

Face-to-face and virtual clinics covering general and subspecialty ENT and Audiology services, including condition-specific and one-stop models.

Diagnostic

ENT and Audiology investigations including audiometry, tympanometry, nasal endoscopy, and other functional assessments.

Treatment

ENT day case procedures and audiology interventions including hearing aid provision and vestibular rehabilitation.

Audiology Recovery at United Lincolnshire Teaching Hospitals NHS Trust

In response to ENT and audiology backlogs at United Lincolnshire Hospitals NHS Trust, DMC Healthcare rapidly mobilised, within 2 weeks, a consultant-led audiology service to support RTT recovery and restore access. The fully managed pathway delivered high patient satisfaction, strong utilisation, and streamlined booking in partnership with Trust teams.

 

“Working with DMC Healthcare has been a positive experience so far. They are communicative and from the very first discussions to mobilisation, it has been a frictionless process with any concerns rapidly addressed.”

 

Head of Contracting, ULTH

 

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High Patient Satisfaction and Recommendation Score

Consistently rated highly by patients and professionals, our model brings together clinical leadership, digital efficiency, and seamless collaboration to deliver strong outcomes, positive experiences, and lasting trust across the care journey.

94%

Patient Recommendation
Score

92%

Patient Satisfaction
Score

  • As soon as I checked in, I was taken for my tests. The staff were lovely, explained everything to me, and made me feel at ease.

  • I was seen promptly. The audiologist was very polite, explained everything clearly, and made sure I was comfortable with each test. 10/10, top quality.

  • The audiologist was an absolute pro. He put my son at ease, explained the process, and had a very reassuring presence.

  • Everyone was very polite, kept me informed about what was going to happen, and appeared very competent in their work.

  • Everything was explained at my appointment. The staff were more than helpful, and I was seen on time.

  • The audiologist was amazing with my son, making him feel safe. He explained everything and wished us a happy Christmas. Lovely.

  • Very kind, friendly, and understanding, with a good explanation.

Let’s Deliver Healthier Outcomes, Together

One vision. One partnership. Better health for every community.

 

About Us

DMC Healthcare is a leading independent community-based provider of consultant-led endoscopy, dermatology, radiology reporting and community services to the NHS, firmly rooted in the NHS for nearly 55 years.

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© 2023 DMC Healthcare. All rights reserved.

Registered in England: 06745192

Registered at: 60 Chadwick Road, Peckham, London, SE15 4PU

Clinical Effectiveness

Clinical effectiveness means ensuring that all aspects of service delivery are designed to provide the best outcomes for patients. This is achieved by ensuring that the right care is delivered to the right person at the right time they are in need and in the correct setting.

Information

A patient’s information should always be up to date and correct on any systems used. It should also be confidential through correct storage and management of data.

Risk Management

Risk Management involves having robust systems in place to understand, monitor and minimise the risks to patients and staff and to learn from mistakes. When things go wrong in the delivery of care, our staff teams should feel safe admitting it and be able to learn and share what they have learnt, which embeds change in practice.

Patient & Public Involvement

Communication with patients and the public is essential to gain insight on the quality of care we deliver, and any possible problems that can result. Public involvement is equally as important to ensure that patient and public feedback is used to improve services into day-to-day practice for better patient outcomes.

Education & Training

This encompasses the provision of appropriate support to enable staff to be competent in doing their jobs and to develop their skills so that they are up to date. Professional development needs to continue through lifelong learning.

Staff Management

This ensures the organisation recruits highly skilled staff and aligns them with the correct job roles. Staff are supported in professional development and to gain and improve their skills.

Audit

The aim of the audit process is to ensure that clinical practice is continuously monitored and that deficiencies in relation to set standards of care are remedied. Research goes alongside audits to pioneer best practice improvements.