Coronavirus (COVID-19) patient information
Patient health and wellbeing
is our number one priority
Practical steps taken by DMC Healthcare
to ensure patient and staff safety
Booking appointments
Arriving at our facilities
CleanlinessBooking appointments
All appointments are booked over the phone
Clinical staff will ask you if you have been showing any symptoms of Covid-19
Our admin team will triage your call and book you in with an appropriate clinician
Clinical staff will call you and have a discussion to understand your needs
They will either decide if the matter can be dealt with there and then, need to set up a video consultation or whether a face to face appointment is required
If the clinician needs to see you, they will book the appointment and let you know the time
We have taken responsible steps to help people work from home
Arriving at our facilities
Entry to buildings is controlled by the local teams to provide safe care and ensure physical distancing. In some cases entry and exit points may have changed to make a one way system
If available, please buzz in at the door to say you have arrived and someone will be with you shortly
All staff wear appropriate PPE (personal protection equipment)
We are only seeing patients who require a face to face
We have taken all responsible steps to maintain a 2m distance, for example only two patients are allowed in waiting rooms at any one time
You may have your temperature taken on arrival, to screen you for Covid-19
All patients are asked to wear a face covering unless there is medical reason preventing this
Cleanliness
All our facilities and procedures are in line with Government guidance and follow strict processes around cleanliness and infection control
We regularly wipe down surfaces and door handles
Telephone handsets are cleaned before and after use
All staff are trained in effective hand washing and are audited regularly against compliance standards
Items that come into contact with patients are single-use and are changed between every patient, or cleaned with a disinfectant wipe
Our shared mission is to deliver healthier outcomes and to demonstrate on a day-to-day basis the values we wish to communicate through our actions as well as our words.
Here for you
If you need anything, please do not hesitate to contact the surgery.
© 2019 DMC Healthcare. All rights reserved.
Registered in England: 06745192
Registered address: 81 Bellegrove Road, Welling, Kent, DA16 3PG
Registered in England: 06745192
Registered address: 81 Bellegrove Road, Welling, Kent, DA16 3PG