Coronavirus (COVID-19) patient information

Booking appointments

All appointments are booked over the phone

Clinical staff will ask you if you have been showing any symptoms of Covid-19

Our admin team will triage your call and book you in with an appropriate clinician

Clinical staff will call you and have a discussion to understand your needs

They will either decide if the matter can be dealt with there and then, need to set up a video consultation or whether a face to face appointment is required

If the clinician needs to see you, they will book the appointment and let you know the time

We have taken responsible steps to help people work from home

Arriving at our facilities

Entry to buildings is controlled by the local teams to provide safe care and ensure physical distancing. In some cases entry and exit points may have changed to make a one way system

If available, please buzz in at the door to say you have arrived and someone will be with you shortly

All staff wear appropriate PPE (personal protection equipment)

We are only seeing patients who require a face to face

We have taken all responsible steps to maintain a 2m distance, for example only two patients are allowed in waiting rooms at any one time

You may have your temperature taken on arrival, to screen you for Covid-19

All patients are asked to wear a face covering unless there is medical reason preventing this

Cleanliness

All our facilities and procedures are in line with Government guidance and follow strict processes around cleanliness and infection control

We regularly wipe down surfaces and door handles

Telephone handsets are cleaned before and after use

All staff are trained in effective hand washing and are audited regularly against compliance standards

Items that come into contact with patients are single-use and are changed between every patient, or cleaned with a disinfectant wipe