Coronavirus (COVID-19) patient information

Patient health and wellbeing
is our number one priority

Practical steps taken by DMC Healthcare
to ensure patient and staff safety

Booking appointments

All appointments are booked over the phone

Clinical staff will ask you if you have been showing any symptoms of Covid-19

Our admin team will triage your call and book you in with an appropriate clinician

Clinical staff will call you and have a discussion to understand your needs

They will either decide if the matter can be dealt with there and then, need to set up a video consultation or whether a face to face appointment is required

If the clinician needs to see you, they will book the appointment and let you know the time

We have taken responsible steps to help people work from home

Arriving at our facilities

Entry to buildings is controlled by the local teams to provide safe care and ensure physical distancing. In some cases entry and exit points may have changed to make a one way system

If available, please buzz in at the door to say you have arrived and someone will be with you shortly

All staff wear appropriate PPE (personal protection equipment)

We are only seeing patients who require a face to face

We have taken all responsible steps to maintain a 2m distance, for example only two patients are allowed in waiting rooms at any one time

You may have your temperature taken on arrival, to screen you for Covid-19

All patients are asked to wear a face covering unless there is medical reason preventing this


All our facilities and procedures are in line with Government guidance and follow strict processes around cleanliness and infection control

We regularly wipe down surfaces and door handles

Telephone handsets are cleaned before and after use

All staff are trained in effective hand washing and are audited regularly against compliance standards

Items that come into contact with patients are single-use and are changed between every patient, or cleaned with a disinfectant wipe

Our shared mission is to deliver healthier outcomes and to demonstrate on a day-to-day basis the values we wish to communicate through our actions as well as our words.

Here for you

If you need anything, please do not hesitate to contact the surgery.

Clinical Effectiveness

Clinical effectiveness means ensuring that all aspects of service delivery are designed to provide the best outcomes for patients. This is achieved by ensuring that the right care is delivered to the right person at the right time they are in need and in the correct setting.


A patient’s information should always be up to date and correct on any systems used. It should also be confidential through correct storage and management of data.

Risk Management

Risk Management involves having robust systems in place to understand, monitor and minimise the risks to patients and staff and to learn from mistakes. When things go wrong in the delivery of care, our staff teams should feel safe admitting it and be able to learn and share what they have learnt, which embeds change in practice.

Patient & Public Involvement

Communication with patients and the public is essential to gain insight on the quality of care we deliver, and any possible problems that can result. Public involvement is equally as important to ensure that patient and public feedback is used to improve services into day-to-day practice for better patient outcomes.

Education & Training

This encompasses the provision of appropriate support to enable staff to be competent in doing their jobs and to develop their skills so that they are up to date. Professional development needs to continue through lifelong learning.

Staff Management

This ensures the organisation recruits highly skilled staff and aligns them with the correct job roles. Staff are supported in professional development and to gain and improve their skills.


The aim of the audit process is to ensure that clinical practice is continuously monitored and that deficiencies in relation to set standards of care are remedied. Research goes alongside audits to pioneer best practice improvements.