The Department of Health defines clinical governance as:
‘The framework through which organisations are accountable for continuously improving the quality of their services and safeguarding high standards of care by creating an environment in which excellence in healthcare will flourish.’ (Department of Health, UK).

DMC have invested in a Governance team, with an experienced Head of Clinical & Information Governance, with strong administrative support. We use DATIX as our system for issues related to governance (Incidents, complaints, feedback and risk management).

Governance is a key function and capability at DMC Healthcare
As a healthcare provider, we provide a range of clinical services. Unintended error and harm occurs in all clinical services. At DMC Healthcare, we understand the importance of learning from error and harm, being responsive to changing processes and systems to prevent recurrence. We have invested in the necessary governance, compliance and risk systems to support staff, and ensure Head Office oversight. We have invested in leadership and support in the governance functions to ensure DMC is responsive to the needs of patients, staff and regulators. The Governance team trains our staff, supports incident management, extracting learning.

Along with the Governance team, the Chief Technology Officer, we have additional focus on all matters GDPR. We have a CCGR committee. Board receives all significant issues of information and clinical governance.

Good Information Governance is fundamental to the services we provide. Everything we do is focused on patients. We are a paper light healthcare provider, with increasing use of robotic process applications, machine learning, apps, and artificial intelligence. The information we generate, manage and move is done so safely. We take seriously our duty to protect and use all information in accordance with the regulations.

We have a SIRO on the DMC Healthcare Board and a DPO supporting the organisation and Head of Governance.

Clinical Effectiveness

Clinical effectiveness means ensuring that all aspects of service delivery are designed to provide the best outcomes for patients. This is achieved by ensuring that the right care is delivered to the right person at the right time they are in need and in the correct setting.


A patient’s information should always be up to date and correct on any systems used. It should also be confidential through correct storage and management of data.

Risk Management

Risk Management involves having robust systems in place to understand, monitor and minimise the risks to patients and staff and to learn from mistakes. When things go wrong in the delivery of care, our staff teams should feel safe admitting it and be able to learn and share what they have learnt, which embeds change in practice.

Patient & Public Involvement

Communication with patients and the public is essential to gain insight on the quality of care we deliver, and any possible problems that can result. Public involvement is equally as important to ensure that patient and public feedback is used to improve services into day-to-day practice for better patient outcomes.

Education & Training

This encompasses the provision of appropriate support to enable staff to be competent in doing their jobs and to develop their skills so that they are up to date. Professional development needs to continue through lifelong learning.

Staff Management

This ensures the organisation recruits highly skilled staff and aligns them with the correct job roles. Staff are supported in professional development and to gain and improve their skills.


The aim of the audit process is to ensure that clinical practice is continuously monitored and that deficiencies in relation to set standards of care are remedied. Research goes alongside audits to pioneer best practice improvements.