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    • JUNE 29, 2022
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    People Story | Emma Summers | Business Support Assistant

    People Story | Emma Summers | Business Support Assistant

    View Emma's story here Download “I had a varied career before entering healthcare” When I was at school, my ambition was to work with children but after college I started working in a hotel one Friday night and ended up staying there for 6 years, working my way up to duty manager. In 2003 I
    • MAY 25, 2022
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    People Story | Dr Lou Toms-Whittle | Primary Care Clinical Lead

    People Story | Dr Lou Toms-Whittle | Primary Care Clinical Lead

    View Lou's story here Download “From a young age, my family encouraged me to go into medicine” I completed my A levels which covered the three sciences and English literature. After training at Bristol University, I worked as a junior doctor in Swindon before moving to Guy’s and St Thomas’ Hospital for GP training. “I
    • APRIL 27, 2022
    • 0
    People Story | Leigh Rose | Lead Endoscopy Nurse

    People Story | Leigh Rose | Lead Endoscopy Nurse

    View Leigh's story here Download “DMC Healthcare is dynamic and very responsive. You really feel like you are part of a family.” I didn't take a straightforward route into nursing and started working in a bank at 16. At 20 I had a child and when I returned to work, I worked in finance for
    • JULY 2, 2021
    • 0
    People Story | Helen Greengrass | Operations Development Manager

    People Story | Helen Greengrass | Operations Development Manager

     Happy Retirement to Helen Greengrass who has served 18 years with DMC Healthcare! What is the highlight of your time at DMC?I have done so many different roles at DMC and I enjoyed them all. I joined DMC as Projects and data. Sarah Parsons introduced me to you [Anil], I had an interview with you Anil and

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DMC Healthcare is a leading independent community-based provider of consultant-led endoscopy, dermatology, radiology reporting and community services to the NHS, firmly rooted in the NHS for nearly 55 years.

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Registered at: 60 Chadwick Road, Peckham, London, SE15 4PU

Clinical Effectiveness

Clinical effectiveness means ensuring that all aspects of service delivery are designed to provide the best outcomes for patients. This is achieved by ensuring that the right care is delivered to the right person at the right time they are in need and in the correct setting.

Information

A patient’s information should always be up to date and correct on any systems used. It should also be confidential through correct storage and management of data.

Risk Management

Risk Management involves having robust systems in place to understand, monitor and minimise the risks to patients and staff and to learn from mistakes. When things go wrong in the delivery of care, our staff teams should feel safe admitting it and be able to learn and share what they have learnt, which embeds change in practice.

Patient & Public Involvement

Communication with patients and the public is essential to gain insight on the quality of care we deliver, and any possible problems that can result. Public involvement is equally as important to ensure that patient and public feedback is used to improve services into day-to-day practice for better patient outcomes.

Education & Training

This encompasses the provision of appropriate support to enable staff to be competent in doing their jobs and to develop their skills so that they are up to date. Professional development needs to continue through lifelong learning.

Staff Management

This ensures the organisation recruits highly skilled staff and aligns them with the correct job roles. Staff are supported in professional development and to gain and improve their skills.

Audit

The aim of the audit process is to ensure that clinical practice is continuously monitored and that deficiencies in relation to set standards of care are remedied. Research goes alongside audits to pioneer best practice improvements.