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DMC 4th National Dermatology conference

The conference aims to bring together DMC dermatologists, nurses, HCAs and stakeholders to exchange and share our recent news, projects, experiences and research results about all aspects of dermatology. It plays a vital part in ensuring we are all aligned in our high standards of service delivery and quality for patients.

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A mark of DMC services is our ability to adhere to the same standard of care across our services. We implement tried and trusted procedures within each service, and they are upheld by robust governance and staff training. In this way our standards are maintained and improved.

Staff are trained in procedures which are designed specifically to improve care pathways and ensure we can carry out our service in the most effective manner possible. Our services are always consultant led, and our clinicians’ emphasise on trust and respect between them and their patients, as well as handling patient data with great caution. This delivery standard has been a part of DMC since our beginnings as a single GP surgery in Dulwich.

Clinical Effectiveness

Clinical effectiveness means ensuring that all aspects of service delivery are designed to provide the best outcomes for patients. This is achieved by ensuring that the right care is delivered to the right person at the right time they are in need and in the correct setting.


A patient’s information should always be up to date and correct on any systems used. It should also be confidential through correct storage and management of data.

Risk Management

Risk Management involves having robust systems in place to understand, monitor and minimise the risks to patients and staff and to learn from mistakes. When things go wrong in the delivery of care, our staff teams should feel safe admitting it and be able to learn and share what they have learnt, which embeds change in practice.

Patient & Public Involvement

Communication with patients and the public is essential to gain insight on the quality of care we deliver, and any possible problems that can result. Public involvement is equally as important to ensure that patient and public feedback is used to improve services into day-to-day practice for better patient outcomes.

Education & Training

This encompasses the provision of appropriate support to enable staff to be competent in doing their jobs and to develop their skills so that they are up to date. Professional development needs to continue through lifelong learning.

Staff Management

This ensures the organisation recruits highly skilled staff and aligns them with the correct job roles. Staff are supported in professional development and to gain and improve their skills.


The aim of the audit process is to ensure that clinical practice is continuously monitored and that deficiencies in relation to set standards of care are remedied. Research goes alongside audits to pioneer best practice improvements.